[{"id":2,"key":"ticket_status_changed","template":"\u09aa\u09cd\u09b0\u09bf\u09df #NAME, \u0986\u09aa\u09a8\u09be\u09b0 \u099f\u09bf\u0995\u09bf\u099f \u09a8\u0982 #TICKET_ID \u09b8\u09ae\u09b8\u09cd\u09af\u09be #ISSUE \u09b2\u09be\u0987\u09a8\u09ae\u09cd\u09af\u09be\u09a8 #LINEMAN \u098f\u09b0 \u0995\u09be\u099b\u09c7 \u09ac\u09b0\u09be\u09a6\u09cd\u09a6 \u0995\u09b0\u09be \u09b9\u09b2\u09cb\u0964 \u09aa\u09b0\u09bf \u09b9\u0995 \u09b8\u09be\u0987\u09ac\u09be\u09b0\u0964"},{"id":3,"key":"ticket_reopened","template":"Dear #NAME, your support ticket ##TICKET_ID has been reopened and is now running. Issue: #ISSUE. Location: #ADDRESS. Our team will continue working on it."},{"id":4,"key":"ticket_check_updated","template":"Dear #NAME, your support ticket ##TICKET_ID progress has been updated. Check count: #CHECK_COUNT of 4. Issue: #ISSUE. Location: #ADDRESS."},{"id":5,"key":"ticket_assigned","template":"Hi #LINEMAN, \u0986\u09aa\u09a8\u09be\u0995\u09c7  ##TICKET_ID. Customer: #NAME  #USERID. \u09b8\u09ae\u09b8\u09cd\u09af\u09be: #ISSUE. \u09a0\u09bf\u0995\u09be\u09a8\u09be: #ADDRESS. \u09ab\u09cb\u09a8: #PHONE."}]